New Image Dental Laboratory

Customer Service at the Forefront

At New Image Dental Laboratory our customer service is a the forefront. In dental where precision and excellence are paramount, the role of a high-quality dental lab cannot be overstated. Our lab serves as a partner to our dental practices, providing products and services that directly impact your patient outcomes. We are constantly looking for ways to better our offering and enhance the customer experience of partnering with New Image Dental Laboratory.

This past week we took time away from our desks to meet with other dental laboratories in the TEREC group to discuss how to serve our clients better in customer service. The TEREC group is represented by laboratories of similar size to ours across the USA. Our meeting was hosted in Chicago at Artistic Dental Lab and was attended by friends and colleagues of other participating labs. During this week long meeting, we covered topics including how our sales team can continue to support our clients, how to convey our offering to our clients, roles and responsibilities of chairside technicians and how to further education for our team to better address client needs.

During the meeting we also listened to a presentation by Jimmy Stegall, previously with Sherer Dental Lab and Dentsply, who challenged our teams to think outside the box and focus on finding the problem to solve for our doctors. He gave a great presentation that opened up the group to a larger discussion on the importance of great customer service. Below are some photos of our group at the meeting.

   

Customer service in a dental lab context extends far beyond merely processing orders; it embodies a commitment to understanding and meeting the unique needs of dental professionals. For dentists, partnering with a lab that prioritizes exemplary customer service translates into several distinct advantages that at New Image we aim to meet.

Firstly, clear communication is crucial in dentistry, where specifications and timelines are critical. A dental lab that excels in customer service ensures seamless communication channels, promptly addressing any queries or concerns. This clarity fosters trust and reliability, essential for the smooth operation of dental practices.

Moreover, superior customer service enhances collaboration between dentists and lab technicians. When labs prioritize customer service, they demonstrate a willingness to listen to feedback and adapt to specific preferences, ultimately refining the quality of their work. This collaborative approach not only improves efficiency but also elevates the overall standard of care provided to patients.

Additionally, in the fast-paced world of modern dentistry, timely service is invaluable. A dental lab known for its exceptional customer service understands the urgency of each case and strives to deliver results promptly without compromising on quality. This reliability is a hallmark of professionalism that reinforces the dentist-lab relationship.

Furthermore, outstanding customer service contributes to the reputation of both the dental lab and the partnering dental practice. Dentists benefit from positive patient experiences facilitated by accurately fitted restorations and efficient service, enhancing patient satisfaction and loyalty.

While technical expertise across Implants, Removable and Crown & Bridge forms the foundation of our dental lab, it is our customer service that sets us apart. By prioritizing communication, collaboration, timeliness, and reliability, we not only meet but exceed the expectations of our clients. We aim to create the most value for our clients everyday!